"Where Innovation Leads To EXCELLENCE!"
"Virtual Receptionist" In Concert With Live Operator Assistance
Frequently Asked Questions
Outsourcing Answering Needs at a Fraction of Current Costs...
In today's highly competitive environment, businesses use "Automated Attendant" because they need to reduce payroll expenses and free up staff for more urgent tasks. But the real choice doesn't come down to one between the "rock and a hard place". A cost effective alternative is available in the form of Auto Attendant... IN CONCERT WITH live operator assistance. After all, chances are that you don't do your own dry cleaning, or your own copier maintenance, or your own air conditioning work. Why not outsource some or all of your telephone answering needs at a FRACTION OF THE COST of what you pay your own people to pick up the phone?
Staff and Facilities...
At your option... when your caller elects to "Press '0' For Operator", your calls are always answered by PROFESSIONAL TELEPHONE SECRETARIES who specialize in answering callers the way you... our client... wants them handled. Our call center is a state of the art facility with divergent T-1 telephone lines, hardware and advanced software systems specially modified to our requirements. Our staff is available to answer your calls 24 hours per day, 7 days per week -- or, just during your lunch hour-- or, just in the hour before and the hour after closing -- or, perhaps during unanticipated call overflow periods when you may not have enough people in your office to answer the phones.
Toll-Free Personalized Service and Under 60 Second Message Relay...
Our highly trained and experienced operators answer your calls on digital quality lines and greet every caller with the wording you specify. Then they enter a complete and accurate message into our computer system as your caller is speaking, and send it to either your alpha pager, text enabled cell phone or to your fax machine or to E-mail. And.....they do it all within 60 seconds of taking the call!
Clients...
Our clients include doctors, real estate professionals, Federal & State Governmental Agencies, electricians, title insurance companies, and just about anyone you could imagine who really needs to stay in touch.
End Lost Calls and Delayed Messages...
Put an end to lost calls, delayed messages, and voice mail traumatized customers. Whether you're up sizing, down sizing, or just trying to stay even... outsourcing your answering needs may be just the competitive edge you're looking for. Contact us for a quote designed to meet your needs at a cost that makes sense for your business.
What makes you different from all the other answering services?
Quite simply, it's the QUALITY of our people that sets us apart. We pride ourselves on becoming a true extension of your office so that your callers receive the same level of attention when they talk to us as they do when they talk to you. To make sure we maintain this high standard of performance, each operator participates in over 40 hours of extensive and in-depth professional training before they ever handle a live call. Supervisors are on duty 24- hours per day, and each operator's performance and individual training needs are evaluated on a monthly basis. Operators have a true team spirit, and take a genuine interest in the work they do. Their efforts are reflected in the long term relationships we maintain with our clients.
How long a contract do I have to sign up for?
The success of our business depends upon the quality of service that you receive, not on a legal document. For that reason alone, we operate on a month-to-month basis with our clients unless they prefer to do otherwise. If your business or government agency requires a contract, we will be pleased to provide one.
What equipment do I need to use the answering service?
ABSOLUTELY NONE! All of your calls would be controlled by your "One-Number". It's YOUR CALLER... and at YOUR OPTION... that would direct the call to our operator. The only thing you need is Call Forwarding Service from your local telephone company. For the most efficient service, we recommend that two additional features be added to call forwarding: "No Answer/ Forward" and "On Busy/ Forward". These added low cost features provide you with the peace of mind that your business line will always be answered, even if you forget to transfer your phones when you leave the office.
How does the billing system work?
The billing cutoff is on or about the 15th of the month for that month's charges (Additional minutes plus any Operator Assisted calls), and for One-Number service for the following month. Invoices are due on the 1st of the month following. A "Late Payment" service charge will be added to invoices which remain open after the 5th of the month, and an account will be immediately suspended if any invoice is not paid on or before the 10th of the month. Suspended accounts will be reactivated only when full payment of all open invoices. A deposit equal to one month's service may be required. Disputes, collection actions, and appearances are governed by prevailing laws.
How do I add usage minutes to my account? Simply phone, fax or e-mail us to add more minutes to your account. Minute "blocks" are added in $5.00 increments. ($5.00 [=] 85-minutes) You will be advised when you call your "ONE-NUMBER" for messages that your account is running low on usage minutes. Just call or fax us -- Toll-Free -- at 1-800 PAGE CALL or e-mail us at Sales@WeAnswerPhones.com
How do I open an account?
Your Live-Operator Answering Services are customized to each customer's needs. To work out a plan to fit your business, please call us... Toll-Free... at 1-800-PAGE CALL or click here to Contact Us.
Perfect Answering Service Descriptions:
Telephone, Voicemail, Fax, E-mail…
On-Demand Conference Calling…
all to YOUR “ONE NUMBER”!
For more information on any service,
please contact: Sales
WeAnswerPhones.Com
PAGE CALL COMMUNICATIONS, Inc.
7181 College Parkway / Suite 30
Fort Myers, FL 33907-5640
1-800-PAGE CALL
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