HIRING
THE RIGHT MATCH
- Energy, Drive, Initiative.
Don't ever compromise on this one, because it's the universal trait of success. The key to
personal success is to do more than you have to, so look for this quality in every past
job. Get examples of initiative and extra effort. Don't assume that an extroverted
personality means lots of energy; have the candidate prove it by example, including
specific dates, facts, and quantities. But the reverse is also true: a low-key person
often has more energy and enthusiasm than an extrovert. It takes patience on your part to
draw them out.
- Trend of Performance Over Time.
By asking questions about leadership and impact on a company, you get detailed examples of
a candidate's major accomplishments and organizational changes over the past five to ten
years. From this, it's easy to see how the candidate has grown and impacted the
organization. The ideal candidate has had comparable jobs and is still showing signs of
upward growth. Rank this person a 5 on your scale. But remember: a comparable job doesn't
have to be an identical job. Look at staff size, issue complexity, performance standards,
company growth rate, sophistication level, etc.. Combine these factors and search for an
upward growth pattern.
- Comparability of Past
Accomplishments.
Use SMART (Specific, Measurable, Action-oriented, Results-based, and Time-based)
objectives to compare a candidate's past accomplishments with the required performance
objectives of the job to be filled. Be concerned about mismatching. A highly energetic
designer might be ineffective as a manager, and very bright consultants aren't always the
best candidates for technical jobs. Make sure you have a copy of all the SMART objectives
handy during the interview, and get anchoring accomplishments for each one. Give a
candidate a 5 if comparable past accomplishments for each one are offered, a 4 if all but
one matches up, and so on.
- Experience, Education and
Industry Background.
Use this in tandem with the Past Accomplishments category. Strong education and experience
can sometimes offset a weaker accomplishment rating. Examine experience in the context of
the environment--the pace, style, and standards of performance where the experience took
place. If the candidate's previous company had a slower pace and lower standards, of
course, 10 years of experience doesn't mean as much. Give some credit for direct industry
experience and education. Add a point or two if these add significantly to the candidate's
ability, or if they improve the job fit.
- Problem Solving and Thinking
Skills.
How smart does a candidate need to be to be effective on the job? Just smart enough--any
less and you're in trouble. A strong candidate needs to understand the work, solve
job-related problems, and anticipate what needs to be done. Collecting and processing
information to make appropriate decisions is important; so is the ability to apply
previous knowledge and experience to solving new problems. Asking a SMART visualization
question about the actual job tests all of these things much better than any intelligence
test ever devised. You'll gain an understanding of the candidate's thinking and reasoning
skills, adaptability, communications skills, logic, decision-making powers, and problem
solving abilities.
- Overall Talent, Technical
Competency, and Potential.
How you rank a candidate in this broad category depends very much on the needs of the job
to be filled. The score should represent the candidate's ability to grow, develop, and
take on bigger roles. To get a 4 or a 5 in this category, candidates should have a broader
focus than the job demands. Search for thinking skills (the same ones described in
Category 5, but here you're looking at them in conjunction with other abilities to
evaluate potential); breadth of business understanding (candidates who see the broader
needs of a business beyond their own functional requirements add strength to an
organization); application of technical skills (the ability to learn technical skills is
often more important than already having them, unless the job is very technically
intensive and requires immediate knowledge.)
- Management and Organization.
Most interviewers focus on individual competency instead of managerial skills. This
approach is a major cause of hiring error! If the management and organizational aspects of
the job are important, spend as much time as necessary to validate a candidate's
competency. Use projects to get at organizational skills, even if the candidate doesn't
have a big staff. Ask a candidate to describe their most complex team project--you might
be surprised at the answer. Early in the interview, have the candidate draw an
organizational chart for the last few positions. Assign names, title, and direct and
indirect staff size. This shows the size and scope of candidate responsibility; perfect
for comparison with your current job needs.
- Team Leadership: The Ability to
Persuade and Motivate Others.
Team leadership is a component of both management and personality: it's important enough
to consider separately. It represents the ability to tap into and harness the energy of
others -- getting them to move in the same direction, to do something they might not want
to do. Team leadership has two aspects -- motivating your immediate subordinates and
motivating people who work in different departments. Motivating a subordinate is easier:
look for managers who can point to a number of people they have personally helped to
become successful. Give high scores to candidates who consistently go out of their way to
hire superior people, and then take a sincere interest in upgrading their skills. As for
motivating people outside their own department, get examples of major team projects and
use fact-finding to uncover the candidate's true role.
- Character: Values, Commitment,
and Goals.
Character is a deep-rooted trait that summarizes a person's integrity, honesty,
responsibility, openness, fairness in dealing with others, and personal values. Save this
whole topic until the end of the first interview, or wait for the second interview. It
will be more relevant then, and candidates will be more open and comfortable with their
responses. Ask candidates to explain their personal value system and how they developed
it. Be sure to listen carefully; this answer can be very revealing. It's important to know
why someone wants to change jobs and what aspects of work that the person finds important.
Understanding a candidate's value system allows you to predict how they will react to
various work-related circumstances. When talking about goals, be specific: ask a candidate
to describe one or two major goals already accomplished.
- Personality and Cultural Fit.
Personality is revealed in an individual's accomplishments. Look for flexibility and a
pattern of accomplishments in different situations: as a team member, as leader of a team,
and as an individual contributor. You can discover a preferred relationship pattern by
categorizing the candidate's accomplishments on the ABC scale: "Alone,"
"Belong to team," or "in Charge of the team." This type of analysis
becomes even more valuable when the candidate is free to pick the accomplishment. Keep
track of the responses by putting little marks on top of your notes (I always make three
columns: A, B, and C). By the end of the interview, a definite and revealing pattern
should emerge.
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